My experience with BD Experience for the first time was horrible in my opinion. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Lote 7 SM. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! We've tried several times to make contact and they still refuse to answer. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. Ver en el mapa. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. This delayed our trip for an hour. Dear Guest: So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. how to we confirm our pickup. What time will pick up be. 15 tht of july , of course no reaction of this corrupt organisation ! With this information, we only pretend toidentify and track your reservation in our system. 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We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. 15 tht of july , of course no reaction of this corrupt organisation ! De cancun a playa del carmen, es raza pequea denteo de su maleta. Corporate Offices in Mexico Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. I tried chat but no one has responded since this morning. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. The meals on the excursions were awesome! However, the same seller wasn't there. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. Worst excursion company ever, DONT USE!!! No reaction of BD. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. We had to wait 2 hours in the bus before it left the airport. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Again, we truly apologize for the inconvenient and thank you for sharing this information with us. Flight changed to 6:50 on Thursday Jan 5. . More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Dear Guest: Compare Products ; English en. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Once again, we want to apologize for this situation. Respectfully: It will be our pleasure to serve you. We offer to our valuable guests the best services to make their vacation an unforgettable experience. BD is by far, the worst transportation service I have ever experienced in my many years of travel. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Shared Transfers 0. customerservicecun@bestday.com. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Respectfully: The price was $99/each, $64 of which was to be paid to BD at the time of booking. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Our pickups arrived at the resort on time. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Tours & Sightseeing 0. We we're praying to make it in one piece. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. They said we missed it. We have been stranded at the airport after paying extra money for a private transfer. Yes Best Day Tours was the same as BD. Customer Service Department This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. L' Eclair Cafe & Reposteria. Hilde Bec. . And reserved a private car through them. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Sincerely, You can cancel this reservation up to 24 hours in advance for a full refund. They are clearly in collusion with resort staff and the taxi drivers. . Worst excursion company ever, DONT USE!!! Again, we appreciate your valuable feedback which help us to improve. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Shame on you Bd, what a bad organisation !!!! Contact page of BD doesnt work, more than 10 emails sent. If I could give no stars I would. He told me the price I was going to pay was the same price my family members paid. Dear Guest: We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. We decided not to let this ruin our trip and would handle it later. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Their representatives were very rude . Enjoy the benefits of the app. Private Transfers 0. Horrible experience. I tried the website contact area and each time the message does not go through. Thanks for all your help Omar! He convinced me to give them another try. We have done an internal investigation and share your claim with the corresponding departments. What time will pick up be. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. I want to confirm a transfer booked through American Airlines. Helicopter Tours 0. . BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. Main attractions are paid extra: swimming with dolphins another US$100. Datos. We booked the tour to Cozumel at the best day counter in our hotel. Dear guest, It has been more than one week, and the refund still has not come. Awful service, BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Adults Only and Adult Friendly Hotels in Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. Nader. Thanks! So we ask some people they said go around the corner to BD experience. We sent them an email and still have not gotten a response. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! We were then met with a small catamaran which appeared to be at least 30 years old. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Do you have an email to contact BD Experience Cancun? Bonampak Mza 2. Max. BD Experience needs the letter A between the B and D in their name. Horrible experience! Nor Gonzalez has been of no help either! So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Lote 7 SM. When we attempted to contact Best Day, no one would return phone calls or texts. 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